Template Policies
We will always do our best to have your template sent within 48hours, but this time frame may be longer due to unforeseen circumstances and we can’t guarantee that it won’t take longer. Please contact us if it has been over 72 hours and you have not yet received your template.
Once the template is added into your account it is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot reverse these for you.
A purchase of a Template includes your chosen template delivered only once.
If you make any accidental changes to your template and want the template sent again, if you accidentally delete the template, or if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will need to repurchase the template so we can send it again.
Your template will come into your account on a 6 month free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we redeliver it. Make sure your trial doesn’t run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.
Refund Policy
Due to the fact that all of our products are of a digital nature, they cannot be returned or exchanged. We can't issue refunds after the purchase has been made.
Copyright & Template Licensing
Each Squarespace Template purchase may be used for one website. 1 template purchase = 1 license for 1 website. If you want to use the same template on a second website, you will need to repurchase it again to buy another license.
By purchasing a template, you agree that:
If you are using the template to build a design for a client, you are prohibited from claiming or promoting these designs as solely your own.
You may not resell the design or claim the design as your own.
You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.
Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your unlawful use of the supplied images.
The design is copyrighted The Launch Hive Creative. The Launch Hive Creative owns the rights to all designs and files (excluding any photography and pre-made graphics in Canva) included in your purchase and design.
Your completed website design may be used in our template showcase, sales pages or on our social media for demonstration and promotion purposes.
Support Policy
We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files + any problems that might arise with these.
Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software.
We offer support via email (hello@thelaunchhive.com) and we aim to respond within 48 hours Mon-Fri (within 2 business days).